Anonymous
map-marker West Columbia-Cayce, South Carolina

Bad experience

call me customer service customer service customer service customer customer service
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Loss:
$45
Reason of review:
Poor customer service

Preferred solution: Full refund

Kitana Prk
map-marker District 7, Tennessee

***

Pulled up @3:15 & they close at 4pm. The Open sign already Off...The store manager...Chuck...comes anf tells he is closed and if we want to file a complaint his name is Chuck. Very rude and very smart. Is This or is This Not a Business..A Company that has an Open & Close Time posted on their Door..their website...Um Im sorry!!!! i bothered you ...with my Money & Buisness. Promise...wont Ever Happen Again and Ill make Sure to tell EveryOne how the "Service" was. Thanks SO Much Chuck
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Cons:
  • Customer service
Reason of review:
Poor customer service
Deborah D New
map-marker Raleigh, North Carolina

Alternator Installation CLS 550

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Precision Tune - Alternator Installation CLS 550
Precision Tune - Alternator Installation CLS 550 - Image 2
Precision Tune - Alternator Installation CLS 550 - Image 3
Precision Tune - Alternator Installation CLS 550 - Image 4
I brought a alternator to be installed in my car. I was told of course the part could not be guaranteed. The Tech installed to Part then realized it was cracked. Plus a broken connector. I paid 220.00 for work that took 2 hrs. Today I needed to have the broken alternator remove and install the former part back on. I was told the cost was still 220.00 I was hoping to get a break since the part was cracked with a broken mount. It took the tech person less than an hour to switch out parts. I mentioned it to the cashier however he continued with cashing me out. The Tech Person told the cashier person that the Coast was 135.00. The cashier person said I’ve already rung her up and out the door I went with out being told we going to refund. However the tech person was very kind and friendly also the female cashier. The person That cashed me out was a young person.
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Jace Wla
map-marker Waverly, Tennessee

Refund

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Had to leave message. After 10 and no one available.
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Raequan Zfg
map-marker Dutch Fork, South Carolina

Damages, over charged, staff complaints

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I received the voicemail. No my issues were not resolved
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Anonymous
map-marker Lilburn, Georgia

Unlawful Garnishment of wages

A car was stolen from the lot on Saturday morning May 11. We called the police and told them about it. Now my boss is making me pay for a stolen car from my meager paycheck. He says you people all the time and I don't know what he means.
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Anonymous
map-marker Mooresville, North Carolina

Rude and uneducated

Went to get an oil change and they had some kid who is literally younger than my car. Kid had my hood up playing with my battery because he didn’t know the factory ford security system requires you to hit unlock on the key pad in that generation before starting.

So he was flooding fuel into my motor this whole time instead of asking me if he’s doing something wrong. He also told me he heard a grinding noise in my tranny. I’ve been driving this car almost everyday for the last 6 months and I’ve owned this car for 17 years and never heard a grinding noise. They could not replicate the noise that they heard so it could be something they were doing wrong or it was different noise from somewhere else.

After the manager told me that “I couldn’t hang around the shop” even though they were literally making noticeable mistakes with my car and I had to stop them before any damage was dealt. I said give me my keys so I could leave and that I’ll go somewhere else to get my oil changed. Then the manager said “Well, that’s a weird transaction” whatever he meant by that.. Then he called me by the wrong name after I verbally told him my name twice.

Fairly fat looking guy, bald and is seen at the front desk usually.

There are 3 good mechanics there that I know of and they should look for work somewhere else. Precision tune is hiring what looks like NTI freshman that can’t even change oil and they’re going down hill.

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terrence B Rvc
map-marker Kannapolis, North Carolina

Poor workmanship This is the 1st and last time I use this company

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Went in for an oil change, the 19.99 special. I said what the heck and Upgraded to 24.99 thinking I was getting a deal since I normally pay about 70 $, Well you know what they say, you get what you pay for,The kid technican strip my bolt ,The manger denied any wrong doing and tried to Upsell me on services totaling out at 1100 bucks for a mistake they made. I then ask the manger Thomas for his District mangers contact info he refused to give me any contact info,he was very unprofessional and simply lacked leadership skills. I then proceeded to do a google search and found the desire info for the District manager Amanda,she also sold me the company line it was not there fault but she would be willing to tap the plug in so the oil will stop leaking,I went to her store and once again left with a bigger issue than I came with , now my transmission case leaks too!!! STAY FAR FAR AWAY from this dog and pony show ,Its truly Amatuer hour.People you have been warned DO NOT LET THEM TOUCH YOUR CAR not even to open your door. location CONCORD NC 252 concord pkwy 28027 day of visit Monday Janurary 21 4 o clock, P.S. my car is in the shop getting fix no thanks to precision tune
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Loss:
$1129
Pros:
  • Never having to deal with them again
Cons:
  • Overall encounter
Reason of review:
Bad quality
1 comment
Guest

Don’t go to the one in Mooresville either. They’re just as terrible.

Mike B Czm
map-marker Charlotte, North Carolina

Poor management

I'm not one to complain to corporate, I would rather deal with the local business. This is not a complaint of poor service or getting ripped off. This a complaint of bad professionalism. Sorry, this will be a little long. There was a situation were my son went to the Mooresville, NC Precision Tune to get an oil change as usual. As the story goes, the mechanic working next to my sons car left the oil cap off another car, started it and covered my sons car with oil. They had no place to clean the car, so they told him to take it to a car wash and have it cleaned and they will remove $10.00 from the invoice. When I got home and looked at the car, my only concern was the wiper blades were covered with oil and even after he had cleaned them I was concerned. Being a mechanic and a service manager myself, oil and rubber does not mix well! I called the manager Chris the next day. I asked what had happened. He explained the story as I just told. I explained I took my truck in for service and tire rotation a while back. It was going to need rear brakes, but I didn't mention it. I got my truck back and noticed the tires had not been rotated and nothing was mentioned about brakes. When I called back, I was a $10.00 extra charge for the over sized tires and they forgot to call and they just didn't do it. I performed the repairs myself. Gave them another chance. Took my Volvo in for service, knowing the upper motor mount in plain sight was bad. Again, no phone call, nothing mentioned about the motor mount. Now this, which I thought was poorly handled. All I got was excuses of why they couldn't clean the car. I told Chris he should have replaced the wiper blades. He said he wouldn't put them on an oily windshield, Agreed, but they could have given them to my son to replace once the car was clean as Chris knows the oil will destroy the rubber. When I said the situation with the oil spill was poorly handled, Chris raised his voice and said he didn't appreciate me calling and cursing him. Well, I hadn't cursed, but if you are going to accuse me of cursing, then here you go! By this time Chris was furious and yelling as loudly as possible. All I could do at this point was yell back "have a lovely day" and hung up the phone. I hope there wasn't any customers around during his rampage. I deal with these types of things every day. This should have never gotten to the point that it did. I don't expect a response or anything from this honestly. I will just never go back in the Mooresville, NC location again. I feel sorry for the employee's there. Maybe some management training is in order.
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Loss:
$25
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Well if your company keeps hiring Crooks. You will not be in business too much longer...because people are going to start Suing your company

Lori K Pwj
map-marker Newport News, Virginia

He is trying to over charge me

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I went to have my radiator flushed... and the person there stuck his finger in the Reservoir. Than started to tell me my radiator is ripping up and backing up into the reservoir. After that he told me that he is not going to do my flush because he does not feel right doing it because I need a new radiator. And he wanted to charge me 850.00.I asked for the print out so I could compare prices a he refuse to gave it to me. I dont have any leak in my car and it does not run hot. And my radiator is not ripping up.
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Aldea Tsb
map-marker Silver Creek, Mississippi

They damaged my car by getting into an accident while fixing it. The police report sites them being negligent

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The employee damaged my car and got in an accident with it that the police deemed it was his fault they also did not complete work they refuse to fix my car and are avoiding me.
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Belkis Itw
map-marker Killeen, Texas

I'm very disappointed/ disatified with service received from Clear creek shop.

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I drop my vehilce off Tues 4 Dec 18.evening @ Clear creek Killeen, Tx location. I was promised my trk would be finished by noon 5 Dec 18. I felt 12 pm would be suffient time. Ive no calls from shop the day and half trk was in shop. Mechanic states socket stuck on spark plug. Im very disatified with service.
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Alexsys Imc
map-marker Elkridge, Maryland

Overcharged

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Precision Tune... 11015 York Rd. Cockeysville Md 21030 is charging drivers $55 for Uber Inspection. Uber pays for inspections. Drivers do not pay. I confirmed this with Uber. I just got another car inspected with Precision Tune in Owings Mills and there was no fee for drivers.
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Anonymous
map-marker Dallas, Texas

I went on sat got my head lights

I ask the man if it rains will that do anything for the oh yes so he grabbed his phone and he looked up and he said no no rain for 3 days and course I believe then it rained at 10 and it was on they won't even looked it up to and so I called this morning and I said it rained he's in the guys the manager is laughing and he said oh yes it rained and I said volume and looked it up on its own and tell me it wasn't going to rain so I figured you would honor to redo the headlights and he goes I don't know man you want it done again you got to pay for it they are a bunch oh no class jerks that lie to get money dont trust them.And i should have read reviews because most are ligit.the manger of all people laughing saying oh no you think i am going to do it for free well yes i said because you man at desk look on his phone said 3 days no rain what crooks would have took 5 minuets.the strane park is a lady came in with a apoiment to get oil changed and guy couldnt find it and he was so nasty acting to her well she enfed up getting it and said i should have looked up reviews on this place lol i said because i used to be in a bussines just read them good because some people really go over board in the story and might be added on truth lol well life and learn if i dont learn something new every day its not a good day today i learned that the guy that checked me in knew it was going to rain and i should have looked it up myself and not trusted him then when i call back the guy who said he was manger was laughing saying oh you thought were would do it again free well yes i did he just laugh well i truly belive people that do bad things to others get theres in one way or another
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Darren M Zqs
map-marker Chattanooga, Tennessee

Get experience

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My universal joints were bad on my truck. And when they pulled out the drive that the drive shaft was broken. They searched everywhere to get a drive shaft and couldn't find one. So they sent mine out to be repaired and rebuilt. I priced out drive shafts and universal joints. I told him I did not have that much cash and they really work with me and gave me a super price and fix my truck. The Guys on Gunbarrel Road in Chattanooga I highly recommend them
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