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Went in to Precision Tune on Wesley Chapel #107-48 to get an oil change. I experience price goughing and terrible customer service.

As I was walking up to the entrance one of the tech was giving me a mean look while standing in the bay area, he never said anything. I went inside and upon entering the person who was the cashier announced that "You know we close at 3:30 pm". I advised him that I was not aware. He then stated that he would take me but will not take anybody else.

There is no written indication that the store close at 4:00pm on Saturday. As the young man was calculating my oil change he said that I would need 7 1/2 quarts of oil for my car and that he would have to charge me and additional fifteen dollars for 3 additional qts. At which time I explained that I was not willing to pay him the additional charge. He then advise me to leave and bring my own oil.

I went to Family Dollar and purchase the oil which sits in the same mini plaza as PT. By the time I returned all the techs were gone the bay was closed. One tech came to the door and announced you know we are close. The cashier tried to start an argument with me by saying all you had to do was buy the oil from us.

I asked to get the corporate office phone number I was advised that it was a franchise and he could not give me the owner phone number. I was given the number to the store instead. My advice to the public be careful of who we let into our neighborhood to do business. I was not aware that the customer have no say so about what can be done with their property.

Bottom line premium oil change

Start out as 30 dollars, 15 dollars for 3 additional qts of oil, 10 dollars for an oil filter, 55 dollars do not include the disposal fee and taxes. By the time they finish adding everything, the oil change would cost 60-70 dollars. This has got to stop.

My next stop is consumer affairs and the better business bureau. Ive had it.

Reason of review: Pricing issue.

Location: Lithonia, Georgia

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