Precision Tune

I really just needed to take the time to express my gratitude for my experience at Precision Tune, New Bern Ave., Raleigh, NC last weekend. I came to the store feeling down and truly out, but the service I received not only altered my day, but also my whole outlook on my situation.

I was given information and treatment that was incredibly beneficial to me. Two individuals took their time explaining to me what I should do and how I should handle everything in a manner that I completely understood. I will forever be grateful for their assistance.

I salute and give the highest accolades to Brandon, who was at the desk, and Wayne, the technician that he called in to talk to me and evaluate my car on May 11, 2024.

P.S. I didn't find another place to express my thankfulness, so please understand that I'm not an angry customer.

I went in on November 14,2022 and got an oil change on my 2020 Nissan Altima and noticed later that day that oil was on my driveway, raised my hood and low and behold my oil cap was left off my car. Oil was everywhere under my hood mid you I had to travel 4hrs away the next day and was unable to do so due to the fear of not knowing if any of my major parts were affected due to oil being on all parts under my hood.This was the 2nd time I have had a issue with this company the first time after an old change my flap underneath my car was not attached back properly and was dragging the ground.

They did repair the issues the best they could and provided a free oil change for my next visit it's mostly the inconvenience of making extra trips back and forth to the shop to repair issues.

I am still not knowing if this will cause issues to my car in the future Mind you my car is fairly new I have less than 35k miles on my car! NOT A HAPPY CUSTOMER even though I have a free oil change I will not be going back due to consistent issues.

I brought my 2006 E350 Mercedes Benz to be tuned up oil change and have camshaft sensors with magnets replaced as well as the oil filter cooling housing gasket to be replaced. I drove the car home and it seem to be riding ok but still with hesitation in changing into second gear where the camshaft sensor and magnet being installed correctly would have eliminated this problem.

So I returned the car the next day to be relooked over and was told all was in order and the car should be fine.. I was scheduled to work out of town. Leaving my car with my granddaughter to drive back to college. 2 days later my granddaughter called and said the car was smoking and the car was driving really bad so I told her to park the car and come drive another one of my vehicles.

When I returned a month and a half later I raised the hood and saw all of the oil all over the engine I called Precision Tune on 1200 North Wesleyan Blvd. Rocky Mount North Carolina and told them my car was leaking oil from the camshaft sensors and the oil filter housing. The mechanic as well as the manager had both left and was no longer working for or at that facility. Reasons unknown.

The new manager stated he would look at the problem but had no way of assuring repair because the tickets were removed by the previous manager as well as the money. My problem is the manager and mechanic are not reachable to resolve these issues.

Though my car was serviced at the Precision Tune and still is liable for the repairs to my car. The manager and mechanic were both in uniform as representatives of the company.