Precision Tune

No Stars for this one. My daughter took my car from Brakes. 1st it took 2hrs longer than promised All Day. Car Immediately Squeeked she took it back 2 days later. They took All day to apply a Grease. She picked up Still Squeaking. Called & took back 2 days later. They kept the car 5 days waiting on ordered Brakes Keep in mind my daughter has to get rides back & forth to work. Then be Without a car when they Promise to have her Fixed & Dont. Got it back same Squeak. I called Customer Service & left 3 Message. 4 days later I get a call from Jessica the Manager at the Location that Cant get me Right. No Mame have The Real Customer Service call me. They Still Havent Called & its over a week What Auto Repair Cant do Brakes Right? Just go to The Dealer & Dont waste your time or Money here.

I went in on November 14,2022 and got an oil change on my 2020 Nissan Altima and noticed later that day that oil was on my driveway, raised my hood and low and behold my oil cap was left off my car. Oil was everywhere under my hood mid you I had to travel 4hrs away the next day and was unable to do so due to the fear of not knowing if any of my major parts were affected due to oil being on all parts under my hood.This was the 2nd time I have had a issue with this company the first time after an old change my flap underneath my car was not attached back properly and was dragging the ground. They did repair the issues the best they could and provided a free oil change for my next visit it's mostly the inconvenience of making extra trips back and forth to the shop to repair issues. I am still not knowing if this will cause issues to my car in the future Mind you my car is fairly new I have less than 35k miles on my car! NOT A HAPPY CUSTOMER even though I have a free oil change I will not be going back due to consistent issues.

I brought my 2006 E350 Mercedes Benz to be tuned up oil change and have camshaft sensors with magnets replaced as well as the oil filter cooling housing gasket to be replaced. I drove the car home and it seem to be riding ok but still with hesitation in changing into second gear where the camshaft sensor and magnet being installed correctly would have eliminated this problem. So I returned the car the next day to be relooked over and was told all was in order and the car should be fine.. I was scheduled to work out of town. Leaving my car with my granddaughter to drive back to college. 2 days later my granddaughter called and said the car was smoking and the car was driving really bad so I told her to park the car and come drive another one of my vehicles. When I returned a month and a half later I raised the hood and saw all of the oil all over the engine I called Precision Tune on 1200 North Wesleyan Blvd. Rocky Mount North Carolina and told them my car was leaking oil from the camshaft sensors and the oil filter housing. The mechanic as well as the manager had both left and was no longer working for or at that facility. Reasons unknown. The new manager stated he would look at the problem but had no way of assuring repair because the tickets were removed by the previous manager as well as the money. My problem is the manager and mechanic are not reachable to resolve these issues. Though my car was serviced at the Precision Tune and still is liable for the repairs to my car. The manager and mechanic were both in uniform as representatives of the company.

Precision Tune in Wilson/Raleigh Road has poor customer relations. They were rude and *** in their response when asked a simple question. They never explained the issues at hand totally; therefore, they string me along requiring that I continue to pay hefty amounts until THEY could figure out what the problem was. They need sensitivity training on professionalism and how to treat customers. I definitely will not recommend this establishment to anyone. Should anyone ask, I will tell them of the horrible experience I had. Even after I mentioned that a certified mechanic stated that the issue could have been resolved at the second step, the manager repeatedly defended their course of action, citing that several steps was needed to find the problem. Not so, and he was told that. The bottom line was more steps, means more money. I will never bring my car(s) to this establishment again.