Anonymous

Mice dropping in the coffee area where coffee filter is stored

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I came in at 1030am on 10/5/19 and as I waited to get some sevices completed, I had a cup of coffee. Around 1pm, I used the mens bathroom which was located prior to the coffee station on the right.

When I came out of the bathroom, I wanted more coffee but there were no cups on the counter as seen on my picture. I opened the drawer on the left and I was shocked to see lots of mice droppings all over the coffee filter. I was shocked that I drank from that coffee pot earlier. I took some pictures and quietly asked the lady on the register who the manager was and she said she is the manager.

I brought her over and showed her the mice dropping all over the coffee filter. I was definitely shocked that a person who oversees and runs a store simply turned off the pot and closed the drawer up. Her response waz "oh yeah, mice droppings.

" I was thinking she will quickly discard those contaminated filters and disinfectant the area but instead, she went back to the register and smoking. 6 to 7 days a week your store makes coffee and no one at Precision Auto Tune bothered or cared for customers enough to clean such health hazard.

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Reason of review:
Bad quality
Barbara P Nub

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Verified Reviewer
| map-marker Temple, Texas

Go somewhere with a better warranty

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I had a steering pump installed November 2017 and 2 years later it failed. That should have lasted many more years. It was either a remanufactured part or defective. I am out all that money plus had to pay for another one.
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Loss:
$350
Pros:
  • Knowledable mechanic
Cons:
  • Poor quality parts and warranty
Reason of review:
Bad quality

Preferred solution: replacement

Anonymous
map-marker Daphne, Alabama

Damaged radiator

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Precision Tune - Damaged radiator
1.) had a/c compressor installed air was barely cool. 2.) made a complaint there was some type of fluid leaking from underneath car. 3.) was instructed to bring the car back. the manager of facility said I needed an a/c condenser. 4.) they installed a condenser then my radiator started leaking at the condenser mounting tab on radiator
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Loss:
$1183
Pros:
  • Will never do business with them again
Cons:
  • Are not as experienced as you are led to believe
  • Repairs lead to greater problems
  • I think the manager has any mechanical knowledge at all
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous
map-marker Chula Vista, California

Damages, over charged, staff complaints

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They gave me a false information and lied and $500 dollars is alot to lose on a spark plug lie now they want to give free service *** that this place lie steal and I contacted Consumer fraud To investagate and waiting on call from the Channel 10 news Refund they did nothing I havea proof
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Roberta Vjh
map-marker District 5 Parsons, Maryland

$60 oil change fiasco

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I bought a Groupon coupon for my daughter for a Synthetic oil change for her new to her 2016 Honda Civic.

Oil change completed, I went on my way but after driving 5 miles toward home, heard sound from under car that sounded like dragging a tree limb. Could not see anything so called Precision.

Counterman, JR, said stay where you are,I'll be right there.He came in 10 minutes,but was unable to reattach the heat shield,which eas not afixed correctly after the oil change. . I was asked to come the next day but had to wait until after work. The counterman, Justin, told me JR had come in that am, and waited an hoyr for me.

I was unable to come in the morning, but had I been called would have come right over. Justim ssid he had no one there to reattach the heat shield and to vime back tomorrow. Sonce I was driving my daughter's car, I did not want to come back another day. After much 'discussion, I waited 45 minutes until I was told the car was done.

Now 3 weeks later, the heat shield became loose and is dragging the road again. This is UNACCEPTABLE! This vehicle has 40K miles on ir and has several oil changes. Why is this one becoming so dramatic?

The hest shield is bent and damaged.

It should be replaced at Precision Tunes expense. This simple oul change has become a nightmare.

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Loss:
$500
Pros:
  • Never having to deal with them again
Cons:
  • Service
  • Repairs lead to greater problems
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Roberta Vjh
map-marker District 5 Parsons, Maryland

$60 would change fiasco

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I bought a Groupon coupon for my daughter for a Synthetic oil change for her new to her 2016 Honda Civic. Oul chabgw completed, I went on my way but after driving 5 miles towsrd home, heard sound from under car that sounded like dragging a tree limb. Could not see anything so called Precision. Counterman, JR, said stay where you are,I'll be right there.He came in 10 minutes,but was unable to reattach the heat shield,which eas not afixed correctly after the oil change. . I was asked to come the next day but had to wait until after work. The counterman, Justin, told me JR had come in that am, and waited an hoyr for me. I was unable to come in the morning, but had I been called would have come right over. Justim ssid he had no one there to reattach the heat shield and to vime back tomorrow. Sonce I was driving my daughter's car, I did not want to come back another day. After much 'discussion, I waited 45 minutes until I was told the car was done. Now 3 weeks later, the heat shield became loose and is dragging the road again. This is UNACCEPTABLE! This vehicle has 40K miles on ir and has several oil changes. Why is this one becoming so dramatic? The hest shield is bent and damaged. It should be replaced at Precision Tunes expense. This simple oul change has become a nightmare.
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Loss:
$500
Pros:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Replace damaged heat shield and attach properly.

Dyllon Hvl

I can in to get a fix to pass emissions and after 350$ and 7 hrs the same codes were present afterwards they throughly misdiagnosed the problem and I was bamboozled on this please help me

All i need is for the work that paid for to be done right expeditious
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Loss:
$2000
Pros:
  • Customer services
Cons:
  • Fixed things that were not a problem
  • Attempt to sell unneeded repairs
  • Price gouging
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Ashar Tci
map-marker Lilburn, Georgia

BIG TROUBLE

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I Went down there at Jimmy carter blvd Norcross ga for my car 2012 camry a/c to see why it stopped blowing cold air. The guy down there name parvez he said he will check and give you estimate after spending 1 hour he disconnetd the ac wires which goes to compressor in result everything stopped working the digital system inside, fan stop blowing air, and asking me it takes $1000 to fix he messed up the car.The other guy works there have no idea what he did and one mexican guy not even take a look saying I did'nt do this. They are not professional I bet you they are not certified they can do just oil change not a mechanical work.Iam going to dealership tomorrow to see what they did if it cost a lot I will make a report. Please don't go there if you have any mechanical issue The Husband and wife will rip you.
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Loss:
$700
Pros:
  • Being took advantage of with a smile
  • Never having to deal with them again
Cons:
  • Multiple wrong diagnosis
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Feliberto Ium

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Alpharetta, Georgia

Bad repair job tore up my car

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I need to speak with a customer service representative
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Jeffrey H Wxt
map-marker West Columbia-Cayce, South Carolina

Oil change

To whom it may concerns: On Saturday, (July 13, 2019), at 4:44 - 16:22, I checked in at the front desk, while I was waiting for an oil change there were one; SUV ahead of me. So, me and my wife waiting in our 2006 Chevy Tahoe because all the seat was taken up inside and outside. Remind you it was very hot this date of; July 13, 2019, so I and my wife waited in our truck, (Chevy Tahoe), with the air conditional on, and running perfectly. After I paid for the service I left, but I noticed my A/C is not working and my oil reminder is still at 11%, so I called back and told the gentleman who worked on my truck what my issues were and said bring it back for he can reset the reminder. When I got there he reset the reminder but I asked him what about my A/C, he replies we only change the oil we did not touch anything else, and I said there no way I rode/drove up in here and my A/C was working good, and now I’m leaving here and my A/C is not working. The gentleman said I did not savagely tar your truck! Then I said who said you did! But my concerns are, its sound like something has been unplugged, because you can not hear the fan, the blower or nothing there something is not right with this situation, I never had any problem with my A/C, but now it stops working inside, (Precision Tune Auto Care), business, no I’ am not letting this go. Either two things going to happen: 1.Fix this problem 2.Legal Actions will be taken against, (Precision Tune Auto Care), 1118 Knox Abbott Drive Cayce S. C 29033 in West Columbia S.C. Customer: Name: Jeffrey Henry Phone Number: (803)- 446-**** Email: henryjeffrey36@***.com
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Pros:
  • Being took advantage of with a smile
  • Lead technician
  • Customer service
Reason of review:
Problem with delivery

Preferred solution: Stop cheaping customer, your business will not prosper when you create a problem for your customers.

1 comment
Machele Imf

If the blower is not working, check to see if you have a blown fuse. Check both at the fuse panel inside and be aware there may be another fuse or panel under the hood.

Check your manual as to location(s) of fuses. Blown fuses are not uncommon. If the compressor is not working, that's something else. Set the A/C on high for a few minutes and then feel the compressor to see if it is working.

The odds of them doing something to not make your A/C work is rather slim. There is no need to unplug anything in order to change oil.

Another thought---find the oil filter location and see if there are any electrical cables, or vacuum hoses near it loose and/or unplugged. The guy may have moved something out of the way in order to get to the filter.

Carolyn F Dbd
map-marker Arlington, Texas

What it needs

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There are no clearly marked parking spots. No one is at the desk. So you wait until someone finally comes in to ask what you need. The guy that finally came in needs customer service lessons. I appreciate quick but not rude. I don't like giving out all my info in front of others. Invest in a sheet for people to complete.
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Reason of review:
No counter person

Preferred solution: Let the company propose a solution

Featured
Anonymous
map-marker Minneapolis, Minnesota

Rip off

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Precision Tune - Rip off
Precision Tune - Rip off - Image 2

December 6, 2018, took my wife's car to precision tune in Columbia Heights, MN with weak breaks, they did full break inspection and told me it needs a master cylinder , power poster and ignition coil for

1000.00 , I agreed as long as the brake will be good. Went to pic up the car , paid the bill, to find out the brake is the same if not worst,

Went back, they looked at it and said nothing we can do, you have a complaint talk to management.

Which I did, for 2 months couldn't get them to correct the problem or refund my money.

When I took the car home opened the hood the new master cylinder electric plug was disconnected, plugged it in the break lights came on, jacked up the car found rear wheel cylinder leaking, front brakes have almost no inside break pads. Have pictures of everything but couldn't have them correct the situation.

Don't have money to sue them but I will be protesting in front of the store every chance I have so they don't do this to someone else.

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1 comment
Guest

Pretty crummy, but I will say that if one has any knowledge whatsoever about cars that it would've thrown a couple red flags hearing about all that work, then again I don't know how old or what model the car is. Car mechanics are notorious for scamming, bring a car-knowledgable friend with you if you ever have to go to a shop.

Anonymous
map-marker Baltimore, Maryland

My criuse light and engine light is on after my oil change.

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I took my car there to get a Oil change. They charged me more that what the price was. They explained why ok. They gave me some excuse why the engine light was on also. They never said anything about the cruise was on. I was driving home and notice it was on and turn right back around and spoke with one of the workers he told me something about it would be hard to find out why the light was on he would have to take a lot of Dead stuff from under the hood basically. So he sent me on my way. Needles to say both my engine and cruise light is still on. I have had several cars and I know it's a way they should be able to turn both off with taking anything apart. I riding my car with both lights on. It's two mechanics there one should know how to fix that.
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Reason of review:
Between one those mechanics one should have known whay to do to turn those lights off.

Preferred solution: Price reduction

Rosalynn Lhy
map-marker Florence, South Carolina

Complaint about service

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I was working out of town in Florence,SC and my car appeared to be running hot. I stopped to your location 064-14. They charged me $98 just to check the car. $161.00 for a thermostat and gasket and $129.90 for coolant fluid exchange. $422.93 total. After the repair I had to drive back home to Charlotte NC. As soon as I got to Charlotte, the car ran hot and I had to leave it on the side of the road. The next morning the car had to be put in the shop. There was very very low coolant and no leaks. This was due to air being in the line as a result of them not bleeding it after the flush. There should be some sort of refund for this because my engine could have been severely damaged. The date of this incident was5/23/2019.
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Sharita B Bzf
map-marker Florence, South Carolina

Bad service

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I had to travel to Florence for work. When I arrived my thermostat went out on my car. I took it to precision and they stated that it would cost$120 just to check the car. They ended up putting a thermostat on my car and flushed the radiator. They charged me $422 total. However, As soon as I got back into town, the car ran hot again and I had to leave it on the side of the road until it cooled down.
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